Question 1

What is DJO Pay?

Accepted Answer

DJO Pay is a regulated digital wallet by DJO Myanmar Ltd (UK). Services include virtual Visa/Mastercard cards, P2P transfers, eSIM, gift cards, and travel visa assistance. KYC required for higher limits. Fees published at djopay.com/legal/fees.

Question 2

How do I top up my DJO Pay balance?

Accepted Answer

Top up via bank transfer (KBZ Pay, Wave Pay, AYA Pay, CB Pay) or redeem a DJO Pay cash code. Digital asset deposits and conversions are subject to published fees and KYC limits.

Question 3

What are the fees on DJO Pay?

Accepted Answer

P2P transfer: FREE (limits apply). Virtual card issuance from $2–$10. Conversion and deposit fees are listed on our Fees & Charges page before you confirm any transaction.

Question 4

Is KYC verification required?

Accepted Answer

Basic services are available without full KYC. Higher transaction limits, P2P transfers, virtual card issuance and large conversions require KYC verification.

Question 5

Where are Terms, Privacy and Fees published?

Accepted Answer

Terms of Service, Privacy Policy, AML policy, refund policy, and Fees & Charges are available at djopay.com/legal/terms, djopay.com/legal/privacy, and djopay.com/legal/fees.

Question 6

Is DJO Pay safe and regulated?

Accepted Answer

DJO Pay is operated by DJO Myanmar Ltd, registered in the United Kingdom. We comply with AML/CTF regulations, use TLS 1.2+ encryption, PBKDF2-hashed PINs (100k iterations), and screen all users against OFAC, UN and PEP sanctions lists.